We recommend you read our terms and conditions before placing an order on our website. We aim to ensure that all of the information provided on our website is correct and up to date. We update information on a regular basis and information is deemed to be correct at the point of entering it onto the system. We reserve the right to amend prices or withdraw products from the site at any time. We will not be liable to you or any third party for withdrawing a product. All prices are inclusive of VAT at the current rate. We endeavour to provide comprehensive product and delivery information, however it is intended as a guide only. Dimensions, weights and colours are approximate, provided to the best of our knowledge.
On occasion items may be out of stock and delivery of goods from our suppliers is sometimes outside of our control. If you do order goods that are out of stock we will inform you by email with an approximate dispatch date and you will be given the option to cancel the order if you do not wish to wait. We cannot accept liability for any losses, damage or expenses caused by any delay in delivery.
When making a purchase from this website and to lawfully enter into and form a purchasing contract with us you must provide the following; your real name, phone number, email address, postal address, and payment details from a valid credit/debit card issued by a bank accepted by us. Without complete and correct information we will not be able to process your order. Please note PO Box numbers, hotels and accommodation addresses are not acceptable addresses. We reserve the right to reject any offer of purchase at any time, we may refuse to process a transaction or refuse service to anyone at our sole discretion.
We aim to dispatch all orders within 48 hours of receiving your order. As soon as we have sent your goods we will contact you to let you know they have been dispatched. If you wish to cancel an order before it is dispatched please email firstname.lastname@example.org, if your order has already been dispatched you will need to follow our returns policy.
We hope you enjoy shopping with us, your custom is truly appreciated, please do not hesitate to get in touch if you think we could do anything to improve your shopping experience on our site.
The majority of orders are sent out daily by Royal Mail Recorded Delivery. Mainland UK deliveries in most cases will arrive within 5 working days. Delivery costs are based on the size and weight of your total order. If you require a next day delivery on an item please contact us and we will do our best to accommodate your request, please note this may incur an additional postage charge for Royal Mail Special Delivery.
Where possible we are happy to ship items to further afield destinations worldwide, in order to discuss the best method of shipping your item outside of Mainland UK please contact us with your details for a quote at email@example.com.
You may cancel your order prior to dispatch by emailing us at firstname.lastname@example.org.
If you receive your item and are not entirely satisfied you may return the goods to us for a refund, exchange or replacement. All items are checked before they are dispatched however in the event that goods arrive damaged or not as ordered please contact us immediately and we will be happy to replace them. Unwanted items must be returned to us unused within 14 days of receipt.
Please keep your proof of postage in a safe place should we not receive your return parcel. We are not liable for any return items that are lost in the post. If your item was received faulty we will be happy to refund delivery costs, however in all other cases we cannot refund delivery costs. Alternatively you are welcome to return items in person in store.