We recommend you read our terms and conditions before placing an order on our website. We aim to ensure that all of the information provided on our website is correct and up to date. We update information on a regular basis and information is deemed to be correct at the point of entering it onto the system. We reserve the right to amend prices or withdraw products from the site at any time. We will not be liable to you or any third party for withdrawing a product. All prices are inclusive of VAT at the current rate. We endeavour to provide comprehensive product and delivery information, however it is intended as a guide only. Dimensions, weights and colours are approximate, provided to the best of our knowledge.
On occasion items may be out of stock and delivery of goods from our suppliers is sometimes outside of our control. If you do order goods that are out of stock we will inform you by email with an approximate dispatch date and you will be given the option to cancel the order if you do not wish to wait. We cannot accept liability for any losses, damage or expenses caused by any delay in delivery.
When making a purchase from this website and to lawfully enter into and form a purchasing contract with us you must provide the following; your real name, phone number, email address, postal address, and payment details from a valid credit/debit card issued by a bank accepted by us. Without complete and correct information we will not be able to process your order. Please note PO Box numbers, hotels and accommodation addresses are not acceptable addresses. We reserve the right to reject any offer of purchase at any time, we may refuse to process a transaction or refuse service to anyone at our sole discretion.
We aim to dispatch all orders within 48 hours of receiving your order. As soon as we have sent your goods we will contact you to let you know they have been dispatched. If you wish to cancel an order before it is dispatched please email email@example.com, if your order has already been dispatched you will need to follow our returns policy.
We hope you enjoy shopping with us, your custom is truly appreciated, please do not hesitate to get in touch if you think we could do anything to improve your shopping experience on our site.
The majority of orders are sent out daily by myHermes. Mainland UK deliveries in most cases will arrive within 5 working days. Delivery costs are based on size and weight. If you require a next day delivery on an item please contact us and we will do our best to accommodate your request, please note this may incur an additional postage charge.
Where possible we are happy to ship items to further afield destinations worldwide, in order to discuss the best method of shipping your item outside of Mainland UK please contact us with you details for a quote at firstname.lastname@example.org.
You may cancel your order prior to dispatch by emailing us at email@example.com.
If you receive your item and are not entirely satisfied you may return the goods to us for a refund, exchange or replacement. All items are checked before they are dispatched however in the event that goods arrive damaged or not as ordered please contact us immediately and we will be happy to replace them. Unwanted items must be returned to us unused within 14 days of receipt.
This policy applies to mail order only and an exchange or equivalent value gift voucher policy applies to item puchased in store. This does not affect your statutory rights.
Please keep your proof of postage in a safe place should we not receive your return parcel. We are not liable for any return items that are lost in the post. If your item was received faulty we will be happy to refund delivery costs, however in all other cases we cannot refund delivery costs. Alternatively you are welcome to return items in person in store.
For all IN STORE SALE purchases we are not able to offer an exchange or refund so please make sure you are totally happy with the item before you purchase. This does not affect your statutory rights.
Any information we request on our site in order to place an order or subscribe to our newsletter is used to either improve customer service or directly process transactions. You may also visit our site anonymously.
Your information will never be sold, exchanged, transferred, or given to any other company for any reason other than for the express purpose of delivering the purchased product or service requested. The email address you provide may be used to send you information and updates pertaining to your order, in addition to receiving occasional newsletters update, providing information on new products and events. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter your personal information on our site. We use Sage Pay, industry leaders in secure internet transactions. All transaction information passed between merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. After a transaction, your private information will not be stored on our servers.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.